Don't Get Mad

Thank you. That's to those of you who are making courteous phone calls to us, or appropriate comments and questions on social media. You understand that when the tv station has a problem, we are not targeting you. And we would much rather be on the air providing you your favorite programs and news, than not. We're in business to be on the air. When you punch the on button, you expect us to be there, and our plan is to be there.
Sometimes bad things happen. Like thunderstorms that knock out electricity to our transmitter and power surges that fry equipment. It is not intentional that we are unable to broadcast, as tonight 04-20-2011. We want to be on the air.
We also understand that missing your favorite show, that you've waited a week to see, is disappointing. We understand that. We have favorite shows that we hate to miss, too. I like NCIS, The Mentalist, CSI, The Amazing Race, CBS News Sunday Morning and several others including KTAB News. I am not happy when they aren't on as usual.
But life should not revolve around the tv set (except when its time for KTAB News, of course. It shouldn't revolve around the computer or cell phone either.) I understand that for some, tv is the only connection to the outside world. And for those viewers, I can take being raked over the coals.
But, for the rest. Understand that we're doing the best we can, we're all human, all equipment breaks and we really want to be there for you. Nasty messages and phone calls don't help fix things. And the person answering the phone is doing that because everyone else is trying to solve the problem. Don't take it out on the phone answerer.
I would appreciate it.